Return & Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Unfortunately, products purchased during SALE or EXHIBITIONS are not eligible for Return or Exchange.

Criteria for Return/ Exchange:

Return or Exchange will only be initiated from team Aera if the customer notify us of any of the following instances within 7 days of receiving the product:-
• The product received by the customer is defective.
• The wrong product was sent by the team.
• Any damage occurred during the transit.
• If the product doesn't fit or mistakenly ordered the wrong product (can be exchanged, no return)

 RETURN POLICY:

To start a return, you can directly contact us at aerasilverjewellery@gmail.com. We will do it for you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 3103, Aaradhya Eastwind, Tagore Nagar, Vikhroli (E), Mumbai - 400083 (9096441327) or contact/whatsapp us at +91 72087 48428

Product without price Tag and receipt will not be eligible for return/ exchange.
Refund will be initiated only after the product our team receives and inspects the product.
Shipping Charges won’t be refunded.
Returns that are initiated by the Aera team will take 15-20 working days to deliver, as per the return norms of the shipping companies.
NOTE:

Customers are requested to contact us at aerasilverjewellery@gmail.com or call us at +91-72087 48428 (From Monday - Saturday 10-7 pm)
We take utmost care while making & packaging of our products to provide our customer the best experience.
Our products are handcrafted and may might slightly differ from piece to piece. These differences will not be considered manufacturing defects.
In case of semi-precious stones, resins, Enamel etc. they might have some irregularities due to their natural form and will not be considered as manufacturing defects.
We will not be able to guarantee the accuracy of the colors as it may vary depending on resolution and display of the screen for individual user. 

You can always contact us for any return question at aerasilverjewellery@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at aerasilverjewellery@gmail.com